Terms of service

Last Updated: September 2026

Welcome to FrostDip. By accessing or using our website (frostdip.com), you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

About Us FrostDip is operated by: Business Address: [Your Business Address] Contact Email: Contact@frostdip.com Phone: +44 Hours: Monday–Friday, 9:00 AM–5:00 PM UK Time

  1. Use of Our Website Eligibility By using this site, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian. You must be at least 18 years old to independently make purchases.

Account Security If you choose to create an account on our store, you agree to:

Provide accurate, current, and complete information. Keep your account password secure and confidential. Notify us immediately of any unauthorized access or breach of security. Accept responsibility for all activities that occur under your account. Prohibited Activities You are strictly prohibited from using our website or its content: For any unlawful or illegal purposes. To violate any local, national, or international regulations, rules, or laws. To infringe upon or violate our intellectual property rights or those of others. To transmit viruses, malware, or any other type of malicious or destructive code. To attempt to gain unauthorized access to our site’s servers, hosting, or databases. To scrape, copy, or duplicate our website content or product images without explicit written permission.

  1. Products, Pricing & Accuracy Product Descriptions & Usage Warnings We strive to ensure that all product descriptions, specifications, dimensions, and images of our ice bath pods, pumps, and thermal accessories are as accurate as possible. However: Actual product colors may vary slightly due to your device’s screen settings. Cold therapy involves inherent physical risks. It is the user's responsibility to consult a qualified medical professional prior to using cold plunge equipment, especially if you have pre-existing cardiovascular conditions, high blood pressure, or are pregnant. We reserve the right to correct any typographical errors, inaccuracies, or omissions at any time without prior notice.

Pricing All prices displayed on our website are in British Pounds (GBP). Prices include VAT where applicable. We reserve the right to modify prices at any time without prior notice. In the rare event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price, notify you, and issue a full refund.

Product Availability All products are subject to availability. We reserve the right to limit the quantities of any products we offer or restrict sales to any person or geographic region. If an item becomes unavailable after an order is placed, we will notify you immediately and issue a full refund.

  1. Orders & Payment Order Acceptance Receiving an order confirmation email does not signify our formal acceptance of your order; it only confirms we have received your request. We reserve the right to accept, decline, or limit your order for any reason, including suspected fraud or inventory shortages. Additional verification or information may be required before we accept large orders or high-value shipments.

Payment Full payment is due at the time of purchase. We accept major credit/debit cards (Visa, Mastercard, American Express) and alternative secure payment methods available at checkout. All transactions are processed securely through encrypted, PCI-compliant payment gateways (such as Shopify Payments). We do not store your financial details.

  1. Shipping & Delivery We ship exclusively to addresses within the United Kingdom. For detailed information on delivery windows, tracking, and handling, please review our full Shipping Policy. Risk of loss and title for the products pass to you upon delivery of the items to the designated shipping address.

  2. Cancellations, Returns & Refunds Your purchases are fully protected under UK consumer laws. For full details on our 24-hour cancellation window, our 30-day return policy, and how to request a pre-paid return label, please read our comprehensive Refund Policy.

  3. Intellectual Property All content included on frostdip.com—including but not limited to text, graphics, logos, brand names, product titles, images, digital downloads, and website code—is the exclusive property of FrostDip. You may not use, reproduce, or distribute any of our intellectual property without our express written consent.

  4. Limitation of Liability To the fullest extent permitted by applicable UK law, FrostDip shall not be liable for any indirect, incidental, special, or consequential damages resulting from: The use or inability to use our website or products. Improper assembly, inflation, or water filling of ice bath pods outside of official guidelines. Medical complications, frostbite, hypothermia, or injuries resulting from improper cold water exposure or failure to follow thermal safety guidance. Our maximum liability to you for any product purchased through our site is strictly limited to the actual purchase price of that product.

  5. Governing Law These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  6. Changes to Terms of Service We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any updates will be posted directly on this page with a revised "Last Updated" date. Your continued use of or access to our website following the posting of changes constitutes acceptance of those updates.

  7. Contact Us For any questions, clarifications, or concerns regarding these Terms of Service, please reach out to us: Email: Contact@frostdip.com Phone: +44 Business Address: [Your Business Address] Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)